Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Returns

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

Returns are accepted only under the following conditions:

  •   The return must be received by Fandom Heaven within 7 days receiving the purchase.
  •   The returned item must be unworn and in new condition.
  •   All returns are subject to a $5.00 restocking fee per package.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Our customer service team is always here to help you with your concerns. Contact us and we will get back to you within 24 hours.

Refunds

If you do not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  •   Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  •   Your order did not arrive due to exceptional circumstances outside the control of our store (i.e. not cleared by customs, delayed by a natural disaster).
  •   Other exceptional circumstances outside the control of our store.

*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on contact us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.